Customer Service

We know you do not have time to wait for recorded phone options when you need help with your shipments. Every call is answered by a live agent who is prepared to answer your questions. Our agents are fast, friendly and experts in logistics and shipment prep.

Logistics and Transportation Services


OptimalShip takes care of your transportation needs, allowing you the freedom to devote your time to doing what you do best--growing your business and increasing the distribution of your products. We prepare your shipping labels and select the mode of transport best suited for each shipment. You may make use of our API links to provide immediate access to shipping documents for your customers.

Shipment Prep

Make good use of our transportation professionals. Whether your shipment is a letter or on a pallet, domestic or international, common or restricted, we can help. Our operations team can provide ready answers to the most difficult requests.

Shipment Processing

Warehousing costs are significantly reduced when you team with OptimalShip who works to move your shipments quickly. We are equipped to prepare and move shipments the same day in most cases. We schedule pickups from your location, warehouse, or alternate location. We also arrange delivery on the receiving end. OptimalShip also provides supplies—some free, others at very competitive low rates.

E-Commerce Integrations

We are continually expanding our e-commerce integrations so our transportation services are available wherever you sell your product. If your e-commerce software supports third-party development, we may already have an integration for you. If not, we will work to provide you with a solution. Additionally, our developers are always available to help you install and configure our integrations to ensure you’re ready to sell.

Shipment Monitoring

Monitoring your shipments is easy and can be done from anywhere. Our operations team is available to you through every step of the shipment transit process. We track packages at your request and answer any questions regarding your shipment. When transit challenges arise, our agents research and work with our transportation providers to resolve items that might otherwise result in unnecessary delays.

Accurate and Quick Shipment Quotes

Quotes are fast and easy. OptimalShip online quote tools are the simplest and most exact in the industry. You may also call or email us for instant quotes.

Customized Invoicing

You receive shipment reports daily and summary statements weekly. We have friendly receivables personnel available to answer questions immediately. Perhaps you would like to receive personalized billing reports. Yes, we are happy to do this.